Terms and conditions

Terms and conditions

We want you to be very happy with your solar pumping system. These terms and conditions provide important information about who you are buying from and what rights you are entitled to.

General

You are purchasing the products of LORENTZ USA, 710 S. HWY 84, 79364 Slaton, USA, +1 (844) LORENTZ - referred to as “LORENTZ”.

The prices indicated on the website do not include local sales tax (VAT), shipping costs are included within the mainland US (excluding Alaska, Hawaii, and U.S. territories).

Payments can be made by debit, credit card, Google Pay or Shop Pay.

We will use recognized and professional courier companies to carry out the delivery of the products. We will deliver the Products within 5 to 8 working days. If there is any delay in delivery, we will inform you.

Faulty goods

Goods which are received damaged or not in working order should be reported immediately. The fastest way to report problems is via email to eric.macias@lorentzenergy.com . We will replace any faulty goods quickly and efficiently.

 

Right to cancel / returning goods / distanced selling regulations / cooling off period / cancellation rights

You have the right to cancel your order for any reason within 14 days of receiving the Products. This means you can return the products within 14 days of receiving them and receive a refund. The cost of returning the products will be paid by LORENTZ if the following criteria are met:

  • A return process needs to be started with an email sent to eric.macias@lorentzenergy.com
  • The product should be in good condition, normal use is accepted.
  • The products should be packaged properly (ideally with original packaging) to avoid damage in transit.
  • We will arrange a pre-paid return.
  • We will refund or replace the products when we receive the returned items.

If you choose not to follow these criteria then you may still exercise your legal right to cancel your order. To do this you must complete a “model withdrawal form” shown below and send it to us via email at eric.macias@lorentzenergy.com If you choose to use this method then you must pay for the return of the Product. The Product must be packaged so as not to be damaged during transport. Complete and return this form only if you wish to withdraw from the contract and you do not want to follow our return process above.

To LORENTZ USA, 710 S. HWY 84, 79364 Slaton, USA, +1 (844) LORENTZ

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods

[List goods] and order number

Received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

[Date]

Warranty

LORENTZ provides a 2 year (24 months) warranty on the products. 

Questions or more information

If you have any additional questions, please check our FAQs or email to eric.macias@lorentzenergy.com